AF
Amanda F
1 reviews | Active since Nov 2009
02 Jul 2019, 08:32
FNB credit card payment debit order not authorised for first of the month
Imagine my surprise when I see a debit order on my account for my credit card minimum payment on the first of the month. I have never authorised this. I do not want this debit order to go off on first of the month. I want this reverted to the arrangement I have had for as long as I have had the card. I want to make my credit card payment myself before the payment date. Make the change please. I tried calling the call Centre, held on for 30 minutes and then was cut off after 3 people could not help me.
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Replies (1)FNB (First National Bank)'s replyOfficial
02 Jul 2019, 11:46Good day Amanda,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***F.
Regards,
Hello Peter Complaints Team
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FNB (First National Bank)'s reply02 Jul 2019, 11:46
Official
Good day Amanda,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***F.
Regards,
Hello Peter Complaints Team
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