AF
Amanda F

1 reviews | Active since Nov 2009

02 Jul 2019, 08:32

FNB credit card payment debit order not authorised for first of the month

Imagine my surprise when I see a debit order on my account for my credit card minimum payment on the first of the month. I have never authorised this. I do not want this debit order to go off on first of the month. I want this reverted to the arrangement I have had for as long as I have had the card. I want to make my credit card payment myself before the payment date. Make the change please. I tried calling the call Centre, held on for 30 minutes and then was cut off after 3 people could not help me.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply02 Jul 2019, 11:46
Official
Good day Amanda, 

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***F. 

Regards, 

Hello Peter Complaints Team

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