1 reviews | Active since Nov 2016
FNB CREDIT CARD - NO WE CANT HELP YOU...SO MUCH FOR HOW CAN WE HELP YOU
<p>I Received a sms message this morning that my credit card limit as been reduced with R2180.00 because of my FR Rating and that my account might have been in arrears. I had this card for 10 years and im paying my account every month..not one payment skipped.</p> <p>the worse part of it all is when you call the number on the sms to query, they cant assist you. I have been transferred to 3 different departments and has been given 2 contact numbers ********** (mailbox is full...call ended) ********** 595 no answer. According to them its stated in sec 13 of the terms and condition, which they cannot provide or any other communication during the last 10 years to notify me about "section 13".......</p> <p> </p>
Good day Mrs. Linters
Once again thank you for taking the time to provide further clarification regarding your credit card limit reduction. As per process, I have logged this matter as a high priority complaint and will be monitoring this matter till resolution.
I will call once again tomorrow 22/11/2016 at 09:00am to check if you have received any further feedback regarding this matter.
Thanks Regards
Rahim Malik Salamaan
FNB Hellopeter Complaints Resolutions
(W): ***
E-mail: ***
Good day Mrs. Linters
Once again thank you for taking the time to provide further clarification regarding your credit card limit reduction. As per process, I have logged this matter as a high priority complaint and will be monitoring this matter till resolution.
I will call once again tomorrow 22/11/2016 at 09:00am to check if you have received any further feedback regarding this matter.
Thanks Regards
Rahim Malik Salamaan
FNB Hellopeter Complaints Resolutions
(W): ***
E-mail: ***
Good Day
I received a call from FNB Card yesterday, from Thandi Majola.
the responds and reasons provided by FNB Card for the reason they reduced my limit, is that my account was in arrears and that FNB is busy with a campaign of reducing limits.
My account is not in arrears, and FNB is hiding behind T&C. I had this card for 10 years and had the same behaviour on this card for the last 12 months. According the Thandi they sent me a collection sms, which I received, but that sms was about my card being overlimit because of the monthly interest and budget payments that went through. The sms dont state anything about decreasing my limit as claimed by Thandi.
My planning for this month was to leave enough money for the budget payments to decrease my minimum payment and to not go over my limit, hence the reason for the R15 000 transfer into the credit card.
i am still not happy with the manner in which i am treated for a 10 year loyal customer.
you are not complying with the TCF act.
my complaint reference is ********** and I am not happy with the feedback i received yesterday.
the least they can do is have a manager give me a call.
I want my limit reinstated.
Good Day
I received a call from FNB Card yesterday, from Thandi Majola.
the responds and reasons provided by FNB Card for the reason they reduced my limit, is that my account was in arrears and that FNB is busy with a campaign of reducing limits.
My account is not in arrears, and FNB is hiding behind T&C. I had this card for 10 years and had the same behaviour on this card for the last 12 months. According the Thandi they sent me a collection sms, which I received, but that sms was about my card being overlimit because of the monthly interest and budget payments that went through. The sms dont state anything about decreasing my limit as claimed by Thandi.
My planning for this month was to leave enough money for the budget payments to decrease my minimum payment and to not go over my limit, hence the reason for the R15 000 transfer into the credit card.
i am still not happy with the manner in which i am treated for a 10 year loyal customer.
you are not complying with the TCF act.
my complaint reference is ********** and I am not happy with the feedback i received yesterday.
the least they can do is have a manager give me a call.
I want my limit reinstated.