FNB credit card needs to get with the times. Your systems should start talking to each other it's 2022 for goodness sake

I've been banking with FNB since 2014. Honestly the secure chats is a frustrating service. Pathetic that they take forever to respond. I was shocked today was notify that I have an overdue account with FNB credit card. This was settled a while back. It's frightening that FNB doesn't have a system to know when credit cards was settled in full. It's Pathetic as this affects our credit rating. This credit was never under debt review. A consultant sent me a report that says I should still settle and I also see debt review on the report. No wonder they declining my vehicle finance application. Disappointed to say the least. Banks are quick to give us bad reports without checking facts. To think that I've been with them so long. Still they can't treat you with dignity and respect. Imagine how we feel as consumers you make sure you settle your debt. Almost a year later their records still dispute this fact. Talk about Pathetic