ML
Milissa-Jane Labuschagne
1 reviews | Active since Feb 2016
05 Jul 2021, 10:56
FNB CREDIT CARD MONEY *******
I am absolutely disgusted with FNB they took money off my credit card twice and I've spent the whole week every day going back to the bank they emptied my credit card of funds that came off my account nd took money twice but to get a refund they have no idea wats going on evan the consultant was utterly confused fnb credit department completely useless I want my money back and I'm willing to get a lawyer because fnb are ******* when I got them bank statements the date that was needed is conveniently not there but I have all the email proof that funds were taken 2 times and they are not willing to work with me fnb credit department better prepare themselves as soon as I have my money they stole back ill be going to a different bank
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Milissa-Jane Labuschagne's updateReviewer Update
07 Jul 2021, 07:56I did not get the response im happy with with the consultant shouting at me and been rude telling me she will put the phone down in my ear is utterly unprofessional the credit card complaints department have no idea wat they are doing. Right here is my complaint hopefully someone with brains can give my money back. On the 27th a Sunday purchases were made and funds left my account for the purchases the money was taken the entire weekend money came off my account then Monday morning my account was emptied for nd over the weekend purchases were taken again they keep telling me that the money was reserved for transactions but it was all taken the 27th if the money left my account the 27th and was apparently reserved then why then did over R3000 leave my account Monday morning for those same purchases made Over the weekend u people are robbing me and I will not leave it there I will continue to fight for my money. Also there are no statements for the 27th so they can not show me anything but I have all my email proof that money came off the entire weekend including the 27th nothing was reserved it was all paid im sick of waiting for them to call me and then they are arrogant and rude and honestly have no idea wats going on its side they took double payments but there is no 27th on the statements for them to see and they will not accept my emails of proof that money went off double im sick of fnb once this is settled ill be closing my fnb account and go with a honest bank that don't ***** from there clients
ML
Milissa-Jane Labuschagne's update07 Jul 2021, 07:56
Reviewer Update
I did not get the response im happy with with the consultant shouting at me and been rude telling me she will put the phone down in my ear is utterly unprofessional the credit card complaints department have no idea wat they are doing. Right here is my complaint hopefully someone with brains can give my money back. On the 27th a Sunday purchases were made and funds left my account for the purchases the money was taken the entire weekend money came off my account then Monday morning my account was emptied for nd over the weekend purchases were taken again they keep telling me that the money was reserved for transactions but it was all taken the 27th if the money left my account the 27th and was apparently reserved then why then did over R3000 leave my account Monday morning for those same purchases made Over the weekend u people are robbing me and I will not leave it there I will continue to fight for my money. Also there are no statements for the 27th so they can not show me anything but I have all my email proof that money came off the entire weekend including the 27th nothing was reserved it was all paid im sick of waiting for them to call me and then they are arrogant and rude and honestly have no idea wats going on its side they took double payments but there is no 27th on the statements for them to see and they will not accept my emails of proof that money went off double im sick of fnb once this is settled ill be closing my fnb account and go with a honest bank that don't ***** from there clients