RK
Rosina K

1 reviews | Active since Feb 2014

02 Dec 2016, 09:04

FNB Credit Card Limit Increase Dragging for 12 Days now, turn around time 3-5 days

<p>This is my 4th Complaint to FNB, 4th. Regarding Limit Increase on my Credit Card, FNB consultant are such *****, why am I being told I will be called but no one ever calls me. Everytime I use my own airtime to call FNB I am told someone will call me, to date no one from FNB has called me, I called again just now guess what I am told someone from credit will call me at 11:15am im a 100% sure its a big fat lie, I have waited for calls for 9am nothing happens, FNB please explain to me why you lie to your Customers. You would think I am applying for a new credit card the way this thing is dragging, its has been 12 DAYS since my application, your turnaround time is 3-5 days. I regret why I am banking with this bank, bunch of *****.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply02 Dec 2016, 13:36
Official

Good Day

I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

Your reference number is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)