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mankod M

1 reviews | Active since Jul 2016

17 May 2017, 09:09

FNB Credit Card Limit Increase Application(#***3082)

<p>21 April 2017 my online credit card limit increase was approved but limit was not uploan, since then everytime when i call and inqury i told different reason but promised it will take two working to be fix and reflect on the account</p>

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply17 May 2017, 10:02
Official

Good day Ms. Mankomolabe

Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

mM
mankod M's update30 May 2017, 05:46
Reviewer Update

I've receive a sms with the reference number as you have logged the call and thats the feedback i got with your 24-48 working hours turn around time which is exectly the same respond i've been getting from FNB everytime i made follow up either by Call Centre or Branch visit.