FNB Credit Card Limit Increase - Absolute Failure

I opted to increase my credit limit as I required a more flexible credit account.<br> <br> I did the process online and sent through all relevant documents and after receiving no communication decided to call FNB. I was told only then that it would not take longer than 5 - 7 working days. Now that I require usage of the facility I am at a loss as I expected the service delivery to be as FNB communicated.<br> <br> This was critical and I may make a loss on certain tickets I need to purchase as the later i purchase these tickets the more expensive they get, this is why i have my frustration. H ad i known this process was flawed and that nobody would contact me I would have rather opted to take other measures and not rely on FNB who I had though initially to be very customer orientate.<br> <br> As it stands I feel more like a number and that the personal touch is lost, the bank does not care whether I make any financial losses or not but if I short pay the bank then there are major ramifications.<br> <br> This current event has made me lose faith in a bank I held in high regard.