FNB credit card ***** like not so helpful

Dear FNB ***** & Investigations Team,

We refer to the ***** case logged on our FNB Business Credit Card, case number *** .

We have identified the following unauthorised transactions on the card: - R5,000 card transaction on 24 December [2025] - Two ATM cash withdrawals of R2,500 each on 11 Jan [2026]

As part of our internal investigation, and pending completion of the ***** affidavit, we hereby formally request the immediate preservation of all CCTV footage related to these transactions.

Specifically, please ensure preservation of: - CCTV footage for all ATMs used, including lobby, vestibule, and surrounding camera coverage - CCTV footage or transaction logs for any merchant locations where the card was used - Associated ATM IDs, branch or site locations, and exact timestamps for each transaction

We understand that footage is subject to retention limits and may be overwritten if not preserved. This email serves as a formal request to prevent deletion or overwriting of any footage or logs related to this case.

Please confirm in writing: 1. That CCTV footage has been preserved 2. The ATM IDs and physical locations used 3. The exact timestamps for each transaction 4. The process required to formally request access to the footage (via SAPS or otherwise)

We appreciate your urgent assistance, as this matter involves suspected internal ***** and the preservation of evidence is critical.

When this was requested via the call for the case number we did not receive a way forward on what to do; and the call wasn’t entirely helpful

Kind regards, Prashant Bhaga Director Vermont / Mintaka