FNB Credit Card Legal department is ignoring my emails.

Dear FNB Credit Card Legal Collections Team,

I have been attempting to obtain a settlement letter for my FNB credit card account since 27 January 2025, without success. Despite multiple emails to *** and follow-ups on 6 February 2025, I have not received any response or even an acknowledgment of my queries.

I have also tried contacting your call center, but the automated system directs me back to the same email address where my emails are being ignored. This has left me without any means of communication or resolution.

To reiterate, I settled my FNB credit card through a debt collector and previously attached the settlement confirmation in my initial email. I now require an official settlement letter from FNB for my records.

Given the lack of response, I kindly request the following: 1. Immediate acknowledgment of my request 2. A clear timeline for when I will receive the settlement letter and when my ITC profile will be updated 3. An alternative contact or escalation point should this issue remain unresolved

If I do not receive a response within 48 hours, I will have no choice but to escalate this matter through the appropriate complaint channels, including the Ombudsman for Banking Services.