FNB Credit Card Legal

I had a credit card with FNB which I usedfor many years. The arrears got ahead of me and after time I was in a finacial situation where I could pay it off completely. I phoned the legal department at FNB, said I wished to settle the account and all they had to do was give me the TOTAL settlement amount. I expressly stated I did not want any surprises. Verbally agreed and made the payment. And then 3 weeks later I see my credit card account has been charged nearly three grand. I phoned up and they said that it was a mistake on the interest as I had made a full settlement to close the account. They said they would fix it. Nothing. Next month interest had been added and I phoned again. Promises were made that the account would be closed with nothing more for me to do. A month later - more interest. I feel that FNB feels people will just pay it as it is the "easy" thing to do. However, on principal I have refused.

Each time I phone FNB it is an absolute hurdle of hoops to speak to someone. I will try again but in the meantime putting out this review. I will update it if it is resolved but I highly doubt that. I wish there was a way to give less than one star.