FNB Credit card issues with protection plan activation and debit.

Good Day,

I have been constantly having issues with my FNB Credit card account. i have app**** for my credit life protection to be activated based on me being retrenched. this plan has been activated however i constantly am experiencing issues and my cheque account being debited over and over again. the most recent event occurred on the 8th of this month and i have been emailing the relevant departments to reverse the incorrect debit however no one has responded, i once again had to contact the credit life division to check why the credit life policy is not activated and my account being debited and they keep on activating it without putting a stop on the debit.

Please can i have urgent assistance with receiving a credit for the incorrect debit once again. this is be coming very frustrating and i constantly have to revert to this platform before someone competent helps me to resolve the problem.

I just hope this time it is resolved in the correct manner and i do not have to lay another complaint.