FNB Credit Card issues...

I app**** for a credit card in May and sent them all the documents as per the message on the app. couple of days later I get a phone call from FNB agent asking for all my documentation, I said i have submitted them on the app as requested, she informed me that they have not receive anything and had to resubmit. i never received a link to submit to as per her discussion however i did the secure chat message on the app however the system keeps dropping and saying service is unavailable. it took hours to sort out due to the dumb app. i received my credit card last week (app**** in May and received it mid July...) anyway i follow all the steps on the pamphlet received with the card and change my pin to something more fami****, tried to activate the card with new pin, not working, tried with old pin, not working... now i have been on the stupid secure chat for over an hour going from one person to the next, them taking 10 minutes to read not even 5 messages (one liners to add), to the next with the same message and to the next... i had 4 different people just to hear she cant help me i need to phone a number.... this still doesn't sort out my card, Owe money on my card but i have not used it at all! my credit isn't even reflecting in the account yet, it states account is unavailable however the small amount i paid in already is gone and now i owe more... *** is that???????? ABSOLUTLTY USELESS BANK AS THIS IS NOT MY FIRST NOR SECOND COMPLAINT.... go check all my reviews as every time i apply for something then there are issues.