JS
Jaco S
1 reviews | Active since Jan 2013
05 Apr 2019, 06:20
FNB CREDIT CARD ISSUES
I've been waiting literally WEEKS for someone to contact me from the Credit Card department to DOWNGRADE my credit card from Premier to Gold.
I've Emailed - No Reply I've Phoned - Couldn't help I've visited a branch - Couldn't help
WHAT DO YOU HAVE TO DO TO GET SERVICE AT FNB? In the meantime they are TAKING MY MONEY EACH MONTH...
I'm JUMPING SHIP TO DISCOVERY BANK next. Luckily there's more competition now.
Helpful (0)
Replies (3)0
Replies (3)
FNB (First National Bank)'s replyOfficial
05 Apr 2019, 09:10 Good Day,
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused. A complaint has been re logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused. A complaint has been re logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)
FNB (First National Bank)'s reply05 Apr 2019, 09:10
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused. A complaint has been re logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused. A complaint has been re logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)
JS
Jaco S's updateReviewer Update
13 Apr 2019, 07:17After an initial call to tell me another email was sent to the relevant department. Keep in mind this is email number 4, in more than 4 weeks time. No response or resolution to my query. I just can't understand how a bank can be this inefficient.
Let me know when this will be done. I can't wait for Discovery Bank!
JS
Jaco S's update13 Apr 2019, 07:17
Reviewer Update
After an initial call to tell me another email was sent to the relevant department. Keep in mind this is email number 4, in more than 4 weeks time. No response or resolution to my query. I just can't understand how a bank can be this inefficient.
Let me know when this will be done. I can't wait for Discovery Bank!
JS
Jaco S's updateReviewer Update
13 Apr 2019, 07:19In the meantime, I'm receiving sms to align my banking products! As I'm paying higher banking fees!!! This can be automated, but a easy downgrade takes weeks to even be acknowledged. Blows my mind.
JS
Jaco S's update13 Apr 2019, 07:19
Reviewer Update
In the meantime, I'm receiving sms to align my banking products! As I'm paying higher banking fees!!! This can be automated, but a easy downgrade takes weeks to even be acknowledged. Blows my mind.