1 reviews | Active since Aug 2014
FNB Credit Card Issues
<p>I recently received a new credit card. I had it delivered to FNB Plettenberg Bay as I was on holiday there. Everything went well at first. After a few days the card started giving issues where it did not recognize the PIN an gave a message that the incorrect PIN was inserted. On Saturday I went in to get the issue fixed. My PIN was reset. When I tried to use my card to pay the same happened. How many times do I have to go out of my way to get the card I am paying for to work??? This is the last and are definitely looking into moving to a new bank as this is unacceptable!!!!</p>
Good Day
Thank you for your email and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
Tel number: *** (option one)
Good Day
Thank you for your email and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
Tel number: *** (option one)
Good day Daffnie
Today is the 23rd of January and still there is NO resolution! I am currently paying for an FNB account and card that is useless as the card is faulty! I phoned in to the call centre and was told that my card is faulty and I have to log in to my online profile and order a new card. Why do I have to order a new card when FNB sent me a faulty card? FNB seems to preach about the good service they offer but I have certainly not witnessed anything but poor service!
Good day Daffnie
Today is the 23rd of January and still there is NO resolution! I am currently paying for an FNB account and card that is useless as the card is faulty! I phoned in to the call centre and was told that my card is faulty and I have to log in to my online profile and order a new card. Why do I have to order a new card when FNB sent me a faulty card? FNB seems to preach about the good service they offer but I have certainly not witnessed anything but poor service!
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.
Regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.
Regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)