FNB - CREDIT CARD ISSUE SAGA - PART 2

I wrote an reviewed on 23.06 regarding my terrible experience with FNB Private Wealth Division. My card was blocked on June 02 because of an attempted ***** and my private banker Mr. Walter Deminey has been unable to organise the issue of a new card to me since then. After my complaint I have received two e-mails promising the solution of the problem by FNB customer services in 48 hours. Guess what?? Yes you are right - nobody contacted me until now and the problem remains unresolved. There has been a vague explanation from Walter about a failure of embossing machine in FNB. Has the machine been broken for almost at at least 26 days? And even though - FNB which is one of the biggest banks (if not the biggest bank) in RSA has only got one machine? Has the entire business of credit cards, cheque cards, etc. has been stopped in the entire country for almost a month? Who would still want to make a business with FNB under the circumstances. If you not yet FNB customer avoid it if you can.