FNB CREDIT CARD IS THREATENING MY EMPLOYMENT

Item: FNB (First National Bank)
Rating: 1
Author: Sarah M

FNB Credit Card has been calling my BOSS with regards to my account. I have contacted them in the past to rectify this they "rectified" it now he comes to me THIS MORNING and tells me that they called him again. Why is FNB creating a conflict in my employment. My credit card is personal. What do you discuss with my boss; how much credit i have? or how much i owe?. HE IS FRUSTRATED THAT YOU KEEP CALLING ME AND HES TAKING IT OUT ON ME. I tried to call this ********** number back but its just music. You have called himn a lot of times in the past. I am going to pay off the card and close this account. I've had this account for years i don't mind changing Banks. FNB CREDIT CARD YOU ARE AFFECTING MY SOURCE OF INCOME!!

Helpful (0)

Replies (3)

FNB (First National Bank)'s replyOfficial

13 Jun 2018, 12:25

Good day Sarah,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Credit Card who will investigate the matter and provide feedback.

One again I apologise for the frustration caused.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)

FNB (First National Bank)'s reply13 Jun 2018, 12:25

Official

Good day Sarah,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Credit Card who will investigate the matter and provide feedback.

One again I apologise for the frustration caused.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)

Sarah M's updateReviewer Update

13 Jun 2018, 13:41

Hi Naomi A consultant by the name of Bernadine has just called me she changed my in-contact details. She said my bosses cell number does not reflect on your system but my ********** 123 number is which is where FNB has been calling me. I called the number and its not diverted to my bosses number. We will just have to wait and see if it wont happen again. Thank you for responding.

Sarah M's update13 Jun 2018, 13:41

Reviewer Update

FNB (First National Bank)'s replyOfficial

13 Jun 2018, 15:49

Good day Sarah,

Thank you for your posting and advising that you have been contacted

I really do hope that the matter has been resolved, if not please advise me so that I can liaise with FNB Credit Card on your behalf.

It was my pleasure assisting you.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)

FNB (First National Bank)'s reply13 Jun 2018, 15:49

Official

Good day Sarah,

Thank you for your posting and advising that you have been contacted

I really do hope that the matter has been resolved, if not please advise me so that I can liaise with FNB Credit Card on your behalf.

It was my pleasure assisting you.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)