FNB CREDIT CARD IS A ****

I am writing this letter to formally request the investigation and immediate closure of my FNB credit card account due to ongoing issues and discrepancies.

Recently, I settled the outstanding amount on my credit card with the intention of closing the account. However, to my confusion, the remaining balance increased the same day I made payment . Despite making additional payments on different days, the outstanding amount continued to rise unexplainably.

To address this issue, I visited an FNB branch and they assisted me to contact the credit card department. The first consultant informed me that he would provide the settlement amount telephonically, which I found unsatisfactory as it lacked written confirmation. Unfortunately, the call was disconnected, and I had to call again. The second consultant provided me with a settlement amount but insisted that giving this in writing was not possible, urging me to trust her instead. Following her advice, I promptly paid the specified amount the same time using immediate payment .

After making the payment, we then contacted the FNB credit card division to close the account. To my dismay, the third consultant stated that it was not possible to close the account due to a pending amount. This inconsistency in information from your consultants is highly concerning.

My specific grievances are as follows: 1. **Inconsistent Information:** I received different settlement amounts from two consultants and was not informed about possible pending amounts by any of the consultants. 2. **Interest Calculations:** The interest on the credit card seems to not increase daily however it increases the same time after making payment . Paying more to close the account without clear information is unreasonable. 3. **Lack of Written Communication:** Despite my requests, I was not provided with the settlement amounts in writing, which I find unacceptable as it leaves me without proof or tangible records.

I now work at a different bank it is imperative for me to close this FNB account as soon as possible. I am deeply dissatisfied with the service and the lack of transparency in this matter. Therefore, I insist on an investigation into my transactions and an immediate resolution that enables me to close this account without further payment.

I expect a prompt and thorough response to address my concerns.