RE
Rabia E

1 reviews | Active since Dec 2015

29 Jul 2016, 15:46

FNB Credit card hoax

<p>I have been called by fnb on numerous, in fact countless times for me to either upgrade my account or to get an FNB credit card.</p> <p>eventually i was drawn by the fact that I would earn DOUBLE ebucks with a credit card and to which I finally agreed.</p> <p> </p> <p>I have since been using my credit card for the double ebucks only to realize I have NOT earned any ebucks because I did not link my account.</p> <p> </p> <p>i was NEVER advised to LINK my account and only through my own effort, going through my fnb app I have realized this!!!</p> <p> </p> <p>PATHETIC!!!</p> <p> </p> <p>I have been charged an initiation fee and obviously will be charged a monthly fee for ABSOLUTELY NOTHING!!!</p> <p> </p> <p>i even called FNB to query this only to be told that i will be transferred to cbs to see who was the sales person who helped me and then perhaps the matter will be escalated.</p> <p>i was not even transferred to the right forum and in which my call eventually ended.</p> <p> </p> <p>No help received!!!</p> <p> </p> <p>Beyond disappointed </p>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply01 Aug 2016, 06:27
Official

Good day Rabiae,

Thank you for making contact with us.

This serves as confirmation that your concerns has been received and noted. We will look at the matter and provide feedback soon.

We do apologize for any inconvenience we have cause to you

Your reference number is: 982395

Kind Regards

Complaints Resolution

Melinda Duvenhage

Email address: **********

Tel number: ********** (option one)