FNB Credit Card ***** reporting and update system a joke.

FNB's credit card ***** helpline is a joke. Money has been ****** from my account and since I reported it and was issued a case number, I have not been able to get in contact with anyone using the follow up option. When I do finally get to speak to a real person (After being on hold for over 45 minutes on my last attempt) They simply tell me that they are transferring me to another department. What is the point of calling the credit card ***** line if they are just going to transfer me to another department!? I just want to know when the false charges will be reversed, how hard can it be to tell me this? FNB you need to get your act together. This is not the way to treat customers who have been with you for years. Being de*****ed is stressful enough as it is without your overly cumbersome customer support system making it worse.