1 reviews | Active since Feb 2014
FNB credit card *****, NO ASSISTANCE FROM THE BANK!
<p>On 08/01/2017 a certain Pickaflick.co debited my FNB gold credit card with R711,00. I did not authorize the payment and I immediately let the bank know by sending in a credit card dispute form to them via e-mail. I e-mailed it to ********** on the 8th January 2017, I kept e-mailing it on a weekly basis and never received a response from them. It is almost the end of the month and I am charged interest on a purchase that I did not make. I am expecting a full refund of this unauthorized charge on my card or I will be closing my credit card completely.</p>
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
Tel number: *** (option one)
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
Tel number: *** (option one)