FNB Credit Card ***** is a *****

We have a hotel in Cape Town and one of our dishonest employees did refunds to various credit cards that were never used at our establishment to the tone of 88000.00 Rand in last three months. We notified the FNB ***** division and spoke to various people and several emails and 4 weeks later nothing has happened. The head of the ***** division, a useless guy names, Juan Abrahams, deliberately delayed responding to this case with excuse after excuse that he is very very busy. The guy is never in the office and deliberately avoided this matter. No one else in FNB is willing to help. Make one think that these guys are behind every credit card *****, otherwise the ********* will not be so successful in this country. Time to change bank.