FNB credit card ***** in limbo

So, its been a month and still trying to sort out an amount that went off my credit card. It's like going in circles and de-je-vu lead me to HelloPeter.

An amount went off my credit card on 21 April 2019 from exclusive books in kempton park airport. Now, i'm in cape town, havnt been to jhb in 2019 and also never bought from exclusive books.

When first raising it to fnb *****, logged a dispute, they said, errr, hmmmm, yes you used your pin so it s you. Really? Show me proof that a pin was used. Nevertheless i took it up with exclusive books to get this slip, proof. Something that fnb should do when you log a dispute but nevertheless, let me do their investigation for them. The slip shows a different number that on my statement, so now what? So fnb phones and say log a dispute in cases like this. Where has this consultant be, did he not see i already logged a dispute? So in circles we go.

Still waiting for FNB to reply and hoping hello peter will speed things up. Maybe my next step should be news24 or radio so speed things up and wake up the people in the right positions.