FNB Credit Card ***** Devision useless

Subject : Ref: *** & Ref: ***

Hi Credit Card ***** Division,

There was an illegitimate charge (R.399.95) on my Credit Card on 22 September, 2021, I send a mail to the the merchant on 23 September 2021 early morning regarding this and did not get any reply from the merchant (proof of mail attached). I went to FNB (Mall of Africa) immediately on 23 September 2021, around 9:30am and log a dispute on this illegitimate charges (R.399.95), Reference No. ***. I was told by the FNB Mall of Africa consultant (Ntombi Makubo)that it will take 3-4 weeks to reverse that payment into my account. Did not hear any news about my refund.

I went to FNB (Mall of Africa) again on 22 October 2021 and logged same dispute again, Reference No. *** by completing the dispute form as advised by FNB consultant (which was not provided to me before on 23 September 2021). I was told again by FNB Branch, Mall of Africa Manager (Merisha) to wait for 2-3 weeks for investigation and resolution. Even called FNB ***** Division from the FNB Mall of Africa and spoke to Jared, he advised me to send a mail to : ***, with proof of email requested to Merchant for refund and the dispute document.

It’s more than two months ago and nothing happened, still waiting for my refund / reverse the charges on my Credit Card. FNB customer services are getting phatic day by day with lots of excuses.