AL
Anelda L
1 reviews | Active since Jul 2020
22 Jun 2021, 13:55
FNB credit card *****
I have contacted FNB and Hellopeter regarding credit card ***** which occured in April already. The FNB consultant, Josephine gave me the reference number Rr***. Later I contacted FNB via Hellopeter. They gave me the number ***NF and said it was high priority. I also provided FNB with all the informatio regarding the ********** deals(dates, amounts and where it happened). It is now more then 2 months after the ***** - no repayment, no further contact ect. Please assist- this is not on. This amount is creating interest and it is not even my expense!!!!
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Anelda L's updateReviewer Update
23 Jun 2021, 13:57Dear Hellopeter and FNB, I have already written three complaints. Everytime, I receive an answer from FNB, which I am very sure is automated.
I am sure that the idea is to resolve the issue.
Here are the dates and reference numbers as I received them from FNB:
***NF on 14 May 2021
***NF on 1 June 2021
*** on 22 June 2021
Add to this that the initial complaint to FNB customer care ***** line was made in the middel fo April 2021. Where they also gave me a reference number etc. They also issued me with a new card, but no solutions to the problem that is not mine!!!
They all state that attention will be given to the complaint. However, there is no follow up and no change it the numbers reflected on my credit card statement.
Please assist. I do think that it is terrible that a bank, which is obviously insured against this type of *****, can take to long to take care of their customer.
Please resolve this.
I am sure that the idea is to resolve the issue.
Here are the dates and reference numbers as I received them from FNB:
***NF on 14 May 2021
***NF on 1 June 2021
*** on 22 June 2021
Add to this that the initial complaint to FNB customer care ***** line was made in the middel fo April 2021. Where they also gave me a reference number etc. They also issued me with a new card, but no solutions to the problem that is not mine!!!
They all state that attention will be given to the complaint. However, there is no follow up and no change it the numbers reflected on my credit card statement.
Please assist. I do think that it is terrible that a bank, which is obviously insured against this type of *****, can take to long to take care of their customer.
Please resolve this.
AL
Anelda L's update23 Jun 2021, 13:57
Reviewer Update
Dear Hellopeter and FNB, I have already written three complaints. Everytime, I receive an answer from FNB, which I am very sure is automated.
I am sure that the idea is to resolve the issue.
Here are the dates and reference numbers as I received them from FNB:
***NF on 14 May 2021
***NF on 1 June 2021
*** on 22 June 2021
Add to this that the initial complaint to FNB customer care ***** line was made in the middel fo April 2021. Where they also gave me a reference number etc. They also issued me with a new card, but no solutions to the problem that is not mine!!!
They all state that attention will be given to the complaint. However, there is no follow up and no change it the numbers reflected on my credit card statement.
Please assist. I do think that it is terrible that a bank, which is obviously insured against this type of *****, can take to long to take care of their customer.
Please resolve this.
I am sure that the idea is to resolve the issue.
Here are the dates and reference numbers as I received them from FNB:
***NF on 14 May 2021
***NF on 1 June 2021
*** on 22 June 2021
Add to this that the initial complaint to FNB customer care ***** line was made in the middel fo April 2021. Where they also gave me a reference number etc. They also issued me with a new card, but no solutions to the problem that is not mine!!!
They all state that attention will be given to the complaint. However, there is no follow up and no change it the numbers reflected on my credit card statement.
Please assist. I do think that it is terrible that a bank, which is obviously insured against this type of *****, can take to long to take care of their customer.
Please resolve this.