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Melisha G

1 reviews | Active since Sept 2020

03 Sept 2020, 21:10

Fnb credit card *****

Pathetic service from fnb ***** department. ***** was ***** done on my credit card, an amount of R3060 was withdrawn on the 8th of August. I called the ***** department on the same day it happened and opened up a case. Till today I have not been contacted regarding the outcome of my case. I have a case number and the email address of the person that is handling my case, Andre Poole. I have sent him numerous emails asking what is going on with my case and why it is taking so long to reverse the money that was taken from my account but I have not received any feedback from this person as yet. It has been more than 3 weeks now. I am very disappointed, furious and I am considering closing my account. Fnb services overall is pathetic, from standing in long queues at the branch and waiting to be assisted while the staff inside just take their time to attend to others waiting outside to other small enquiries.

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MG
Melisha G's update15 Sept 2020, 19:32
Reviewer Update
It's been 12 days today and fnb ***** department didn't sort out the problem and reverse the amount that was withdrawn. They had called me on Friday the 11th of September and informed that my case was investigated but was recorded as something else which was that my card that got retained at the atm is still in my possession! What nonsense is that! I told them that I cancelled all my cards and got new one's so how could I still have the old card when it was swallowed by the atm. Now I was told that my case is being reassessed! I am really annoyed now and don't know how much more longer I have to wait now for this case to be sorted out.