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unaomi U
1 reviews | Active since Mar 2009
06 Aug 2019, 16:54
FNB Credit Card *****
I had a ********** transaction on my credit card. It took FNB over a month refund the money. During the time I incurred interest costs and now FNB will not refund it.
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Replies (2)0
Replies (2)uU
unaomi U's updateReviewer Update
06 Aug 2019, 17:07Not only this when I call through to the call center this happens...
1. Go through a telephony system that so slow and frustrating
2. Sometimes I land up in a telephony loop
3. Get to an agent at the Credit Card Department
4. They put me on hold
5. They put me through to the ***** department
6. then I get stuck in the telephony loops
7. finally get through to someone
8. they tell me I need to talk to the Credit Card department
10. and so the cycle continues
1. Go through a telephony system that so slow and frustrating
2. Sometimes I land up in a telephony loop
3. Get to an agent at the Credit Card Department
4. They put me on hold
5. They put me through to the ***** department
6. then I get stuck in the telephony loops
7. finally get through to someone
8. they tell me I need to talk to the Credit Card department
10. and so the cycle continues
uU
unaomi U's update06 Aug 2019, 17:07
Reviewer Update
Not only this when I call through to the call center this happens...
1. Go through a telephony system that so slow and frustrating
2. Sometimes I land up in a telephony loop
3. Get to an agent at the Credit Card Department
4. They put me on hold
5. They put me through to the ***** department
6. then I get stuck in the telephony loops
7. finally get through to someone
8. they tell me I need to talk to the Credit Card department
10. and so the cycle continues
1. Go through a telephony system that so slow and frustrating
2. Sometimes I land up in a telephony loop
3. Get to an agent at the Credit Card Department
4. They put me on hold
5. They put me through to the ***** department
6. then I get stuck in the telephony loops
7. finally get through to someone
8. they tell me I need to talk to the Credit Card department
10. and so the cycle continues
uU
unaomi U's updateReviewer Update
06 Aug 2019, 17:12The FNB secure chat is just as bad.
1. I type a message
2, get a message back I am in queue
3. I finally get a response back
4. then I start to chat but then I get a message that the chat was closed due to no response from me
5. so then I get put into the queue again
6. I get an agent and they ask me what they can help with
7. I tell them to read the history
8. they dont respond for a while
9. the chat closes and then I get a response that I need to call the credit card department
Today I dealt with over 10 agents. I asked them to call me 5 times and no one did.
Two weeks ago the agents happily called me back and tried to help
SO MUCH FOR PERSONAL BANKERS THAT CAN HELP YOU WITH ANYTHING....
1. I type a message
2, get a message back I am in queue
3. I finally get a response back
4. then I start to chat but then I get a message that the chat was closed due to no response from me
5. so then I get put into the queue again
6. I get an agent and they ask me what they can help with
7. I tell them to read the history
8. they dont respond for a while
9. the chat closes and then I get a response that I need to call the credit card department
Today I dealt with over 10 agents. I asked them to call me 5 times and no one did.
Two weeks ago the agents happily called me back and tried to help
SO MUCH FOR PERSONAL BANKERS THAT CAN HELP YOU WITH ANYTHING....
uU
unaomi U's update06 Aug 2019, 17:12
Reviewer Update
The FNB secure chat is just as bad.
1. I type a message
2, get a message back I am in queue
3. I finally get a response back
4. then I start to chat but then I get a message that the chat was closed due to no response from me
5. so then I get put into the queue again
6. I get an agent and they ask me what they can help with
7. I tell them to read the history
8. they dont respond for a while
9. the chat closes and then I get a response that I need to call the credit card department
Today I dealt with over 10 agents. I asked them to call me 5 times and no one did.
Two weeks ago the agents happily called me back and tried to help
SO MUCH FOR PERSONAL BANKERS THAT CAN HELP YOU WITH ANYTHING....
1. I type a message
2, get a message back I am in queue
3. I finally get a response back
4. then I start to chat but then I get a message that the chat was closed due to no response from me
5. so then I get put into the queue again
6. I get an agent and they ask me what they can help with
7. I tell them to read the history
8. they dont respond for a while
9. the chat closes and then I get a response that I need to call the credit card department
Today I dealt with over 10 agents. I asked them to call me 5 times and no one did.
Two weeks ago the agents happily called me back and tried to help
SO MUCH FOR PERSONAL BANKERS THAT CAN HELP YOU WITH ANYTHING....