FNB Credit Card Downgrade

I called FNB 3 weeks ago to gown grade my credit card from Private Client back to Premier, I wasn't seeing the benefit at the higher cost after a year (never heard from a private banker either)

Cheque account was sorted immediately, Credit card still pending after being told it would take 7 days.

I have made 3 follow up phone calls and after many 'promises' to either follow up or ensure I get my new quotation. Still waiting.

Better off canceling the credit card altogether and joining another bank. Really disappointed with this service considering it takes 5 minutes to upgrade us at a higher rate when it benefits the bank.