FNB Credit Card Division - unblock my account

I have phoned the FNB credit card division numerous times since August and been sent pillar to post. No assistance whatsoever not mentioning the length of time spent on each call which is not less than 30 minutes. My issue, I just want to settle my credit card!! Was asked for my personal information and did provide. My account is still inactive. Can I get assistance and have my account unblocked then and only then can I settle the account. Been asked to speak to the forex department, the ***** department, the applications department and nobody seems to help. Cindy assisted me and told me I needed to update my records which I did 2 weeks ago. Sent emails to ***. Can I please get assistance!!!