FNB credit card division the worst service ever

Phoned credit card division today first consultant Tobile tells me after waiting 6 minutes that l must be transferred to collections l said now how much longer must l wait she replies she doesn't know without anytime for me to reply she just transfers me then l get an automative call to say apologies the are closed and my call hangs up ridiculous. So l then drive to n1 city branch and get on the phone tell the consultant l want to speak to a senior then she puts me on hold for 30 minutes which l then hang up am so disgusted this is clearly a firm that is not service orientated what so ever. I made payment on the 1st this month to get debited on top of it so great way to inconvenience clients that do pay