FNB Credit card division terrible service

<p>On 9 May 2016, I sent an email to *** to downgrade my private bank credit to a gold account. On 11 May 2016, after no repsonse I emailed again. On 13 May 2016, I sent through the forms I was requested to sign. I have two credit cards loaded on my internet bank page. Both are showing as cancelled cards. I have not recieved any further information or contact from the credit card division. I have emailed to request progress on 26 May 2016. Still no one has responded or called to inform me what is the staus of my credit card. I will not pay for either credit card this month because niether have been active.</p>