FNB CREDIT CARD DIVISION (INCORRECT FEES)

CREDIT CARD & FACILITY FEES incorrectly charged as per Inquiry number ***. I lodged an inquiry with the bank and addressed multiple emails for charges debited and not reversed, of which 5 emails as from 01st Dec to 22 Dec 2020. I changed my package from Private Clients to Gold, have not used my Credit Card and awaited my new Gold Card that was ordered 07/10/2020 but only received and activated 11/12/2020. I have not used the facility however my card was billed 05November and 05December with a Card Fee and a Facility Fee, whilst the Card was in Credit balance. I also requested via email upon 5 different dates to fix this error and or to contact my Private Banker should I not be available, as I do not reside in SA. To date the fees was not adjusted. I also requested FNB Card Division to if I am not available due to 7hour time zonde differences to either call my Home, my Private Banker in SA and or to respond to my emails. To date still not resolved