AE
Alan E
1 reviews | Active since Jul 2019
01 Oct 2019, 09:27
FNB CREDIT CARD DIVISION - FAILING AGAIN TO UPDATE ITC
FNB CREDIT CARD DIVISION - Disappointing again In the Month of July 2019 I received my paid up letter from FNB for credit card closure. This month when I checked my 4 in 1 credit report I was shocked that my ITC with EXPERIAN was still not updated effecting my credit score. I have send several emails to FNB Credit card Division as well as their attorney.
*** feedback received was just the setllement letter send to me again - This does not resolve the issue of my Experian ITC not updated ID : *** CREDIT CARD ACCOUNT ENDING WITH : 7000 FNB ***
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FNB (First National Bank)'s replyOfficial
01 Oct 2019, 11:40Good day Alan Engelbrecht,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***F.
Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply01 Oct 2019, 11:40
Official
Good day Alan Engelbrecht,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***F.
Regards,
Hello Peter Complaints Team
***
AE
Alan E's updateReviewer Update
04 Oct 2019, 13:31This still has not been resolved ,poor poor service from FNB.I had to phone FNB this morning after I was phoned by FNB on the 01.10.2019 that I will receive feedback.Nobody bothered to phone me with feedback.Spoke to Natasha on the following extension *** at round about 10:15 and she was going to give me feedback within an hour.4 hrs later and still no feedback.For a top class bank this service is very poor.This effects my home loan application and now i am punished by FNB.
AE
Alan E's update04 Oct 2019, 13:31
Reviewer Update
This still has not been resolved ,poor poor service from FNB.I had to phone FNB this morning after I was phoned by FNB on the 01.10.2019 that I will receive feedback.Nobody bothered to phone me with feedback.Spoke to Natasha on the following extension *** at round about 10:15 and she was going to give me feedback within an hour.4 hrs later and still no feedback.For a top class bank this service is very poor.This effects my home loan application and now i am punished by FNB.