1 reviews | Active since Aug 2011
FNB CREDIT CARD DIVISION
<p>Credit Card Division is really bad. I recently had my accounts changed, paying I bid more banking fees than normal, in order to be able make use some of the perks that come with it, Not one has happened or can be hounored by FNB. One of them them, being able to make use of the SLOW lounge at the OR TAMBO airport.</p> <p> </p> <p>1.With my first visit to the airport, I get told that visit by people travelling international is not included. I need to pay R 500 entrance fee. Is julle ............., With that type of money I would rather go to some of the much better places.</p> <p>2. The sales consultant never informed me of such, and I dare FNB to find the recording of the call, because everything is recorded for the purpose of training and covering their bad service.</p> <p> </p> <p>Since I upgraded my account the the social media was overloaded with FNB bad promises but I thought that will never happen to me. It seems that the more involved you get with FNB the bigger the problems and the excuses are. I will start downgrading all my accounts again to "IDIOT" level where I payless fees, even changing to another bank if needed. I have a cellphone contract with them, prepaid phone with them, a business, savings, credit, current and home loan with FNB but that has to change soon, I have been abused and worst of all I get charged to be treated like that.</p>
Good Day
I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the credit card department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
We are also aware of your complaint regarding connect
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the credit card department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
We are also aware of your complaint regarding connect
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
