NL
Nelson L
1 reviews | Active since Mar 2013
01 Jul 2020, 19:19
FNB CREDIT CARD DIVISION
The bad , terrible and *********** service that i keep getting from the CREDIT CARD DIVISION of this FNB bank is shocking even after my previous complain . They absolutely don't care or pay any attention to customer complaints , it's like emailing a wall . IQ Level = 0 for this department. I will cancel my credit and account if i don't get the attention and service necessary to solve my dispute.
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Nelson L's updateReviewer Update
02 Jul 2020, 17:27THE BAD SERVICE , does not seem to have an end .Your 69% 1star rating and trust index of 2.6 out of 10 says a lot about your services to your customers , so i am not the only one suffering .
My first email was on 09/06/2020 , my complaint number= ***NF , High priority ref *** from 29/6/2020 , plus Ref. *** and a few more. Your credit card division keeps on ignoring my response after endless emails and visits to the branch .
I , due to shocking and insulting service from your teams asked the matter to be escalated to a senior / management level , BUT you keep send "beginners " unprofessional people to assist me.
Your promises are all but lies , you don't fulfil your promises.
This bank now looks like an amateur company from deep Africa , you don't know what is customer service and respect.
My first email was on 09/06/2020 , my complaint number= ***NF , High priority ref *** from 29/6/2020 , plus Ref. *** and a few more. Your credit card division keeps on ignoring my response after endless emails and visits to the branch .
I , due to shocking and insulting service from your teams asked the matter to be escalated to a senior / management level , BUT you keep send "beginners " unprofessional people to assist me.
Your promises are all but lies , you don't fulfil your promises.
This bank now looks like an amateur company from deep Africa , you don't know what is customer service and respect.
NL
Nelson L's update02 Jul 2020, 17:27
Reviewer Update
THE BAD SERVICE , does not seem to have an end .Your 69% 1star rating and trust index of 2.6 out of 10 says a lot about your services to your customers , so i am not the only one suffering .
My first email was on 09/06/2020 , my complaint number= ***NF , High priority ref *** from 29/6/2020 , plus Ref. *** and a few more. Your credit card division keeps on ignoring my response after endless emails and visits to the branch .
I , due to shocking and insulting service from your teams asked the matter to be escalated to a senior / management level , BUT you keep send "beginners " unprofessional people to assist me.
Your promises are all but lies , you don't fulfil your promises.
This bank now looks like an amateur company from deep Africa , you don't know what is customer service and respect.
My first email was on 09/06/2020 , my complaint number= ***NF , High priority ref *** from 29/6/2020 , plus Ref. *** and a few more. Your credit card division keeps on ignoring my response after endless emails and visits to the branch .
I , due to shocking and insulting service from your teams asked the matter to be escalated to a senior / management level , BUT you keep send "beginners " unprofessional people to assist me.
Your promises are all but lies , you don't fulfil your promises.
This bank now looks like an amateur company from deep Africa , you don't know what is customer service and respect.