FNB Credit Card ***** dispute

On 6 Nov 2025 i was a victim of a *****ulant transaction on my credit card. FNB ***** department was notified immediately to stop the card. the *****ulant transaction was pending for 5 days, enough time for FNB to stop and reverse the payment yet they let the payment go through. The link I received was a Netflix mail. I change payment methods and the mail requested payment, when i clicked the payment button, an email came trhough for Etheophian airways for R32 000+. Thats when I phoned FNB. Since then it has been a contant fight with FNB ***** department and the ombudsman. i am not taking resposibility for this ***** transaction. I closed all my accounts with FNB and they didnt even bother asking me why. FNB is clearly not interested in keeping their customers or protecting/helping them