1 reviews | Active since May 2011
FNB credit card dept still charging me for cancelled credit card
<p>Hi last month I closed my card account with FNB,I got the settlement amount from them paid that and even called to confirm that it had been cancelled imagine my surprise this month to find that I'm being billed for card fees and loyalty fees still this is so frustrating please can someone from FNB card call me to sort this out </p>
Good day tr160780,
We apologise for the frustrating experience you've had and we'd appreciate the opportunity to turn this around with you. We've instructed our Credit card complaints team to liaise with the relevant departments to get some insight into the matter and how best to resolve this as quickly as possible.
They'll be in touch with you to assist as soon as they've received the necessary feedback
The reference for your complaint is ***.
Kind regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Good day tr160780,
We apologise for the frustrating experience you've had and we'd appreciate the opportunity to turn this around with you. We've instructed our Credit card complaints team to liaise with the relevant departments to get some insight into the matter and how best to resolve this as quickly as possible.
They'll be in touch with you to assist as soon as they've received the necessary feedback
The reference for your complaint is ***.
Kind regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)