HP
Heather P

1 reviews | Active since Feb 2014

02 Jun 2019, 19:37

FNB CREDIT CARD DEPARTMENT *****S FROM PENSIONERS PENSION AND CONTINUES WITH HARASSMENT CALLS

My husband and I are pensioners. Although my husband has not worked for some time he religiously pays at least 2 to 3 times the arranged amount on his credit card by the last day of the month when its due.This does not seem to be good enough for the greedy FNB credit card department. He is continually harassed by ********** 162. When we say that we don't want to be harassed someone else phones. Why are you not following up with people who DONT pay instead of harassing people who pay??? He has not ever missed one month.Then to add insult to injury they deduct a lesser amount on the 24 of the month and charge us R70 for doing that.. No one gave you permission to deduct money from our pension. Not only are your interest rates not enough but you have to collect an additional R70 as well.That money is taken off a R1950 pension that goes into that account, the ONLY money that goes into that account.

Shame on you FNB, shame on you from *****ing an extra R70 from a pensioner when payments are made every month, shame on your continual harassment! What a piece of work you are! You are not beyond the law FNB and we will take the necessary steps to stop your telephonic harassment.

My husband's number is ********** . The only phone call we want is for you to apologise and to assure us that you will refund all the R70 deductions you have made BEFORE THE LAST DAY OF THE MONTH and to assure us that this department will no longer harass us.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply03 Jun 2019, 12:01
Official
 
Good Day, 
 
We would like to sincerely apologize for all the inconvenience caused. 
A complaint to the relevant department has been re logged for urgent assistance (*** ) who will investigate and provide you with feedback. 

Kind Regards, 
Hello Peter Complaints Team 
***