FNB Credit Card department - No service

Good day <br> <br> This is a complaint about the lack of service from FNB regarding a query I lodged with them via email. <br> <br> I am visiting Dubai for 2 weeks and have made arrangements prior to departing from South Africa to activate my credit card. I tried to use the card in Dubai and found it not working. I took it upon myself to try change the pin number via online banking but the OTP is sent to my south african cellphone number which is off at the moment. <br> <br> My email was to requested for my OTP to be sent to my email address as well but I was sent from one department to the next. My initial request for assistance was made on 09 February. Today is 13 February and the issue is still not resolved.<br> <br> How do FNB assist clients who have travelled abroad and need their assistance?<br> <br> Clearly this is not to way you treat your clients and I feel enraged because of the lack of service given to me. I am confident that FNB management will share my sentiments regarding the lack of service.<br> <br> The problem is that I have been using my cheque account so far but cant really do much because I have the bulk of my spending cash in my credit card.<br> <br> FNB is really disappointing!<br> <br> Regards<br> Lyndon