IO
Ivan O
1 reviews | Active since Nov 2016
25 Apr 2019, 15:42
FNB credit card department lazy, slow and inefficient.
I app**** for a credit card on 4 April. I was pre approved for R69000. By 25 April I had no response. I phoned them and they told me that I was approved for a credit card for R20000. Firstly, why did I have to phone to wake them up? Then why only R20000 when I have had R69000 with ABSA for at least the last 10 years?
My cheque account is a premium account but my credit card account in a gold account.
Maybe the banl is good but I have reservations about the staff if the credit card department.
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FNB (First National Bank)'s replyOfficial
25 Apr 2019, 16:53Good day Ivan,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
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FNB (First National Bank)'s reply25 Apr 2019, 16:53
Official
Good day Ivan,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***