FNB Credit Card Department incorrect deduction.

On the 03/02/2020 I received an SMS from FNB saying they deducted R957 for my Credit Card and that was incorrect because I dont pay my Credit Card via Debit order, I transfer the money my self from Cheque to Credit. I tried to call the credit card call centre on *** they did not pick up. I went to Biblio Plaza branch and they assisted me to call. The credit card department said that its a system error as the money did not go to my credit card but was paying someone else's credit card.

I was assisted by Thabo Dire and he was communicating with Asanda Mlata from credit card who said it was a mistake and it will never happen again. On tuesday 11 while I am busy waiting for the first R957 they deducted to be reversed, I received another notification that R957 was deducted.

I called trying to figure out what happen and all i was told was " please hold " and they kept on transferring me from department to department no one had an answer for me. I ran out of airtime as i was put on hold for a long time.

I then decided to go back to Biblio Plaza branch to the person who was first assisting me as he was the one who got me answers. There was no follow up from Asanda Mlata. The credit card department was called again and they said they going to refund me in seven working days.

I am tired of waiting and getting empty promises as i got debited again and now i missed my other payment obligations because of this issue.

I am not sure if my money is even safe with FNB anymore, what if it was more than R957 that means i wouldn't have pretol and other essentials. FNB Credit Card department has inconvenienced and cost me money.

If this is the kind of service I am going to receive then i might as well take my business elsewhere.