FNB Credit card department extremely unprofessional

Passeport: OP ********** Hi FNB, Hope this email finds you well. Hope you remember me.

My new credit card application: A nightmare and i really feel discriminated and disapointed after banking with FNB for 8 years ,

This is the email i just sent to one of the agent that dealt with my case and that i forwarded to your complaints department @ **********

Hi Ellen, Hope this email finds you well. Hope you remember me.

After all the communications and calls I made with you; I sent again the last document you requested as you know. You guys made me sent docs over and over as yourself can witness. You confirmed it yourseIf that the document you asked below was the last. I have been up and down to the Bellville FNB Branch for more than a month that all consultants know me and all witness the level of service I got from FNB Credit card after banking with them for almost 8 years. As advised by you , I finally received a call today from credit card validation congratulating me that my application was approved. We even went through quotation,Ts&Cs etc and I was told that the courrier company will keep in touch within 5 working days. It is my birthday today and this was a good gift. I was so happy on my birthday and glad that this long run was over. But surprisingly, 1 hour later I have received again emails and smss from creditcard saying that I should resend all documents that I already did. I am so shocked and disappointed of FNB... I GIVE UP but I will appreciate if there is anything you can do. I hope this is some kind of misunderstanding. This is extremely unprofessional. As for me, I am so shocked ,after all the money I paid to forex/FNB to get some documents only to be played games. Waiting to hear from you, I am also forwarding this to complaint