FNB Credit Card Department

FNB Credit Card Department.

You have not acknowledged, took Ownership and are not keeping me updated n my Complaint I lodged on 11 February 2021 after originally lodged on *** and forwarded to you. You have not given me a turn around time nor was it taken Ownership of by "the Lady" who it was forwarded, as I was told only when I called you to enquire about turn around time on my Complaint.You do not keep me updated. This Complaint should have been resolved on 17 February 2021, latest the 19th. Why do I have to call you to enquire and why have you not resolved my complained yet?

I have to call you because you do not make contact with me regarding this matter