FNB CREDIT CARD DEPARMENT - I AM LOST FOR WORDS

Having recently obtained a credit agency report, I was appalled to discover that that I was in arrears of approx. R6900.00 on my FNB credit card, when in effect my balance owing is zero for the last month and a half. I contacted FNB regarding this incorrect information. It is FNB responsibility to provide the correct information to the Credit Agencies. The response I received from FNB Credit card was the forms required to close my credit card. I AM SPEECHLESS.