FNB credit card delays

I app**** for my new gold credit card on Monday and was told it will take 3 to 4 working days. I only received an sms on Tuesday to send in a copy of my ID to finish the process since then I haven't heard anything. It's more that four working days already, no one is saying anything to me I have been busy telling family and friends about how banking with FNB is great but am starting to change my mind about this bank. I was told I would receive an sms as soon as its arrived in the bank. Still no feedback. And I missed out on the black friday specials because I thought I would receive it then. Am even thinking of going to ABSA as I hear their service is much better.