FNB Credit Card debt review clearing issues

FNB is the worst company when it comes to resolving issues, i was places under debt review i settled all accounts in 2017,the debt counselors never submitted the clearens certificate, due to this my current status was still under debt review, i left the country in 2017 to work abroad so i never checked my status, till this year when i tried to get an home loan, and was notified by FNB the credit card was still under debt review and my application was declined. i flew back to South Africa to try and sort this out i have been up and down to the FNB branches in George for 3 weeks emails was send to every department.

My account was handed over to Groenewald and Lubbe attorneys who told me to pay the account so i did this again thinking this will solve the issue and my bond can get approved. Money was paid over to the card from attorneys paid up letter was given and i send to FNB all departments again. Its 3 weeks later and still the account show debt review i myself send follow ups but no response, my bond still gets declined from fnb i have 2 offers from 2 different banks where i don't even hold accounts my own bank from 20 years (FNB) refuse to help, and my offer will expire in 2 days we got extension for few days but this is the last. i have been transferred from department to department, this is terrible and still no resolution.

I wish the can respond and clear my account so i can apply for this bond to buy an house for my elderly parents who is currently living in a tent cause they lost everything due to covid.

Regards Jaco Erick Bietje