RB
Roger B
1 reviews | Active since Mar 2009
30 Jul 2019, 08:37
FNB Credit Card consultant DON'T know their own systems!
Budget payment did not go off. I call in yesterday and spoke to Thokozo Ngwenya, who tells me, it's because I made a payment into my credit card. I then ask him to make the payment manually regardless.
Low and behold, today I see the automated payment goes off regardless!
Seriously, I've said this how many times since moving my debit orders and salary to FNB.... how is this service possible from the "Coolest and innovative" bank!?
DO NOT touch my account! I'm not saying I want the payment reversed.
BUT! Had my account got OVERDRAWN then you quick to DECLINE my future applications. I'm glad I declined your "Premier" upgrade offer, as I will not pay double the account fees for pathetic service!
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Replies (2)0
Replies (2)
FNB (First National Bank)'s replyOfficial
30 Jul 2019, 10:40Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply30 Jul 2019, 10:40
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
RB
Roger B's updateReviewer Update
30 Jul 2019, 14:34Winnie Maisela called me. Apologises, then goes on to tell me that where it went wrong was that I requested the consultant to make the payment. ***H? I would not have requested the payment if your agent knew his system. He told me the next payment is next month!
RB
Roger B's update30 Jul 2019, 14:34
Reviewer Update
Winnie Maisela called me. Apologises, then goes on to tell me that where it went wrong was that I requested the consultant to make the payment. ***H? I would not have requested the payment if your agent knew his system. He told me the next payment is next month!