1 reviews | Active since Sept 2016
FNB credit card complaints and queries- SHOCKING service
I called FNB credit card complaints and queries department to get help with my credit card statement. I was greeted by a very unfriendly woman called SIBONGILE M. When I explained my problem she said with an attitude “can I please speak”. When I got the chance to speak she told me that I clearly don’t understand how a credit card works and said there’s nothing I can do.
I was horrified! I put down the phone with absolutely no solution to my problem!
Good day Lauren Lambrianos,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Credit Card who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good day Lauren Lambrianos,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Credit Card who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)