FNB Credit Card closure nightmare

Original request:

Request to downgrade account CRM:*** Inbox x

FNB Premier Wed, Mar 11, 7:27 AM

to Dunisani

Good day Mr Shishenga

Thank you for allowing us to service your banking requirements.

Please be advised that your Credit Card Closure Request has been sent to our Credit Card Closure department as per your request.

Kindly note that it takes 5-7 business days for your Credit Card to be closed and confirmation will be emailed directly to you.

Should you have further queries regarding the above please email our Credit Card Department on the below email:

***.

Regards

Lumka Mngomezulu | Premier Banker | FNB Premier | Tel: (087) 5777 000

http://www.mailers.fnbweb.co.za/Campaigns/Mailers/images/Premier/FNB_Premier_EmailSignatureIcons/PremierSignature.jpg

First, follow up:

RE: Request to downgrade account CRM:*** - [External Email] [REF:***] Inbox x

*** Tue, Mar 17, 9:44 AM to me

Dear Customer,

We acknowledge the receipt of your e-mail and confirm that our Servicing department is attending to your request.

Your reference number for this case is contained in the subject field above. Kindly quote the above mentioned reference number when replying to this enquiry or when doing a follow-up.

Kind regards,

Customer Service Operation Team

This email is subject to a disclaimer.

Visit the FNB website and view the email disclaimer by clicking the "About FNB + Legal" and "Legal Matters" links. If you are unable to access our website, please contact us to send you a copy of the email disclaimer.

*** Attachments Wed, Mar 18, 3:23 PM (13 days ago) to me

Good day

Thank you for your communication.

Kindly provide your ID number or Credit Card account number ?

Regards

Customer Service

From: dshishenga [***]

Sent: 17 March 2020 07:36 AM

To: "FNB Card Customer Services" <***>

Subject: Request to downgrade account CRM:*** - [External Email]

Good Day

I would like an update on this call logged six days ago.

Thank you.

Kind Regards, Dunisani Shishenga Contact : ***

This email is subject to a disclaimer.

Visit the FNB website and view the email disclaimer by clicking the "About FNB + Legal" and "Legal Matters" links. If you are unable to access our website, please contact us to send you a copy of the email disclaimer.

2 Attachments

Dunisani Shishenga <***> Wed, Mar 18, 3:54 PM (13 days ago) to fnbcard

Hi

***

Kind Regards, Dunisani Shishenga Contact: ***

*** Attachments Thu, Mar 19, 11:34 AM (12 days ago) to CreditCardDowngrades, me

Good Morning Team,

Kindly assist with the request below.

Regards

FNB Card

From: dshishenga [***]

Sent: 18 March 2020 01:54 PM

To: "FNB Card Customer Services" <***>

Subject: Re: Request to downgrade account CRM:*** - [External Email] [REF:***]

From: fnbcard [***]

Sent: 18 March 2020 01:23 PM

To: "***" <***>

Subject: RE: Request to downgrade account CRM:*** - [External Email] [REF:***]

2 Attachments

Dunisani Shishenga <***> Mon, Mar 23, 12:26 PM (8 days ago) to fnbcard, CreditCardDowngrades

Morning

I am still waiting for feedback on this and my credit card account is still open. I would like to know what the delay is or whom I need to speak to regarding this matter.

This is urgent.

Kind Regards, Dunisani Shishenga Contact : ***

31 March 2020:

FNB - Your credit card limit has been exceeded, please pay R520.61 to ensure good account status or call ***. Inbox x

*** 8:02 AM (1 hour ago) to DSHISHENGA

Dear valued customer • FNB - Your credit card limit has been exceeded, please pay R520.61 to ensure good account status or call ***. Please do NOT reply to this message as it is sent from an unattended mailbox

Today is the 31st of March, my credit card account still has not been closed and now you have charged me interest and debt protection on the account requested to be closed on the 11th of March 2020. There is no excuse for this as this was way before the lockdown and you have been sitting on my case and no one has done anything about it. Now you are sending me an email about me owing on an account that was paid off and a request sent from your own department to close the account which you said would be closed in 5-7 working days and yet, it is still open. Please explain to me who do I need to explain this in plain English how ****ed I am that this simple request is still not understood or no one cares to read your emails and action requests by your clients.