TN
Tammy N
1 reviews | Active since May 2019
10 May 2019, 20:22
FNB: Credit Card Closing procedure takes forever
Yet another FNB credit card closing complaint. On the 26th of April 2019 I went to FNB Branch in calsward in Midrand to close my credit card. I was then told I must email the request to close the credit card to ********** which I did and got a reference number. A week later I called them on their Credit card line, I wasnt assisted.
Now I noticed I have been charged for May credit card fees but nothing is being done. I wonder If I'll also pay for June fees. My account is on a positive and I do not understand what is so complicated about closing an account.
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FNB (First National Bank)'s replyOfficial
11 May 2019, 09:51Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologize for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologize for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
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FNB (First National Bank)'s reply11 May 2019, 09:51
Official
Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologize for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologize for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
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