FNB credit card client closes account due BAD service.

The Credit Card Division of FNB have completely failed me as a customer today.

The Credit Card Division firstly do NOT know which services are available on the FNB banking app. They describe steps to follow to features that do exist on the banking app. When you prove the call centre consultants wrong from the FNB branches desk with the branch consultant's support, they are surprised. You are then promised to receive your Credit Card account's confirmation letter by email in the next 2-3 hours.

The 3hours later you receive an email with an account confirmation letter to your personal cheque account, a letter which you get from the banking app. So now 5 hours later, 3pm you return to the same branch to have the error corrected, 30 minutes later you on the consultants desk phone to have your identity confirmed , and be told that you wiil receive the Credit Card Account confirmation letter in 6 to 8 hours. This where my patience completely fails me and I insist on having it by 5pm today.

Then the final straw comes at 16:23 when the consultant who sent you the wrong confirmation letter calls you to state the following: A Credit Card Account is the bank's credit account and thus you cannot be issued with a credit card account confirmation letter.

So now I will close my personal credit card account of many years. The Credit Card Division of FNB are the most *********** and arrogant Division of FNB.